Cookie Policy

Effective date: April 5, 2026

This Cookie Policy explains how Synaptiq uses cookies and similar technologies when you visit our website or use our platform. It covers what cookies are, why we use them, and how you can manage your preferences.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and activity. Similar technologies include local storage, session storage, and tracking pixels.

2. Cookies We Use

2.1 Essential Cookies

Required for the platform to function. These include authentication session cookies, CSRF protection tokens, and load balancer cookies. These cannot be disabled.

2.2 Analytics Cookies

Help us understand how visitors interact with our website and platform. We use these to measure traffic, identify popular features, and improve the user experience. Analytics data is aggregated and does not identify individual users.

2.3 Functional Cookies

Remember your preferences such as dashboard layout, notification settings, and language selection. These enhance your experience but are not strictly necessary for the platform to operate.

3. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. These may include analytics providers, payment processors, and support tools. We do not control third-party cookies and recommend reviewing their respective privacy policies.

4. Cookie Duration

  • Session cookies: deleted when you close your browser.
  • Persistent cookies: remain on your device for a set period (typically 30 days to 12 months) or until you delete them.

5. Managing Cookies

You can manage your cookie preferences through our cookie consent banner shown on your first visit. You may also control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the platform.

Most browsers allow you to:

  • View and delete existing cookies.
  • Block all or specific cookies.
  • Set preferences for specific websites.
  • Enable private or incognito browsing mode.

6. Changes to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated effective date.

7. Contact

For questions about our use of cookies, contact us at privacy@synaptiq.ai.